Frequently Asked Questions
How do I place an order on the site?
Ordering from us is simple. Browse our range of professional grooming equipment including dryers, blasters, grooming tables, baths, clippers and spare parts and add your required items to your basket. When you are ready, proceed to the checkout page, complete your delivery details and pay securely online.
Can I change or cancel my order?
We try to pick and pack orders as quickly as possible so groomers get their gear without delay. If you need to change or cancel something, please call us right away on 0333 880 8225 or send an email to info@aeoluspetuk.co.uk. If your parcel hasn't left our warehouse yet, we’ll do our best to modify it. However, if it’s already on the delivery truck, you’ll need to follow our standard returns process after it arrives.
What payment methods do you accept at Aeolus Pet UK?
We accept all major debit and credit cards at check out, along with the usual secure online payment options. Everything is processed through secure gateways to keep your financial details protected.
Can I place an order over the phone?
While our website is the quickest and most secure way to browse and purchase your grooming supplies, our team is always happy to help. If you run into any trouble while ordering or need assistance setting up a trade account, give us a call and we can guide you through the process.
Will I get an order confirmation and VAT invoice?
Yes, as soon as your payment gets approved, our system will automatically send you an email with your order summary. Once we dispatch your items from our warehouse, we follow up with a shipping confirmation that includes tracking info so you can keep an eye on your delivery.
How long does delivery usually take?
We process orders Monday to Friday (excluding bank holidays). If you order before 12:00 pm (midday) on a working day, we aim to dispatch it the same day provided the stock is ready. Orders placed after midday go out the next working day. Standard mainland UK delivery generally takes 1 to 3 working days via DPD, APC, or Royal Mail.
For larger items, such as electric tables, dog baths or heavy cages, we use specialist pallet couriers which generally take 2-5 working days.
Do you offer free UK delivery?
Yes, we offer free standard delivery on UK mainland orders over £100. Please be aware that some oversized or very heavy items may be excluded from this offer due to specialized freight costs. Where your order qualifies, the free delivery option will display automatically at the checkout.
How are large tables and heavy salon equipment delivered?
Items like hydraulic tables, electric grooming tables, baths, and bank cages are shipped via a pallet freight service to ensure they arrive safely. Pallet couriers typically deliver within 2 to 5 working days and may call you ahead of time to confirm a delivery window. Remember that pallet deliveries are kerbside only, so you will need extra hands on-site to help move heavy equipment inside your salon or premises.
What should I do if my parcel arrives damaged?
Please inspect your box before signing for the delivery. If the packaging looks knocked around or damaged, note it clearly on the courier’s delivery record before signing, and snap a quick photo of the outer box. Let us know within 24 hours of delivery so we can raise a claim with the courier and send out a replacement or resolve the issue quickly.
What happens if an item I need is out of stock?
Because we supply busy grooming salons, mobile setups, and veterinary practices across the UK, popular items can sometimes run out. If a product shows as out of stock on our website, we are usually already waiting on our next container or shipment. You can keep an eye on the product page or drop us a line to check incoming stock dates.
Can I reserve or pre-order out-of-stock grooming tools?
If you're looking for a specific table, blaster, or hard-to-find spare part that’s currently out of stock, drop us an email at info@aeoluspetuk.co.uk or ring 0333 880 8225. We can let you know when the next delivery is landing at our UK warehouse and help reserve one for you where possible.
Can you suggest alternative tools if an item isn't available?
Definitely. If you need a blaster, clipper, blade, or attachment in a hurry and your preferred option is out of stock, get in touch. We know our catalogue inside out and can recommend a similar tool from our inventory that will get the job done in your salon.
What is the returns policy at Aeolus Pet UK?
If you receive an item and it is not quite right for your setup, please feel free to return it to us if it is unused, in original packaging and in re-sellable condition. Please contact our team first so we can issue return instructions and handle your request smoothly when it arrives back at our warehouse.
Will I have to pay return postage?
If the product is not faulty or damaged when it arrives or we have sent the wrong item by mistake, you will be responsible for the costs of return postage. We always suggest using a reliable, tracked courier service and holding onto your receipt. That way, if anything goes missing or gets roughed up on its journey back to us, you're fully covered.
How long will it take for my refund to show up in my account?
When your return arrives at our warehouse, our team will unpack and do a quick inspection to make sure everything is in order. As soon as it's approved, we trigger the refund straight back to your original payment method. Depending on how fast your bank or card issuer processes things, the funds usually take a few working days to clear and pop back into your account.
What do I do if I receive a faulty or incorrect order?
We double check all orders before they leave our warehouse but if you receive a faulty item or the wrong product please contact us as soon as possible. Call us on 0333 880 8225 or email us at info@aeoluspetuk.co.uk with your order number and photos of the problem and we will arrange for a return, replacement or full refund as soon as possible.